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Shipping Policy

After placing your order online, you will receive an email confirmation from Famous Footwear containing your order details. An order confirmation will be sent to the email address provided within a few mintues of completing the checkout process.

As we work hard to dispatch your order in a swift time frame, most orders will be dispatched within 48 (business) hours of placing the order, however due to certain circumstances, some orders may take up to 4 working days for your order to be dispatched from our distribution centre.

Once your order is processed and shipped with Australia Post, you will receive a tracking number via email. You can track your order by entering your tracking number via http://www.auspost.com.au/track. Please allow a few hours for your tracking number to be registered in the Australia Post tracking system.

Tracking emails will be sent to the same email address entered at checkout. Please ensure to check junk and spam folders for correspondence from us before contacting customer care. If you have not received any correspondence from us after placing an order, this may be due to an email address being entered incorrectly at checkout, please contact us via this link: https://www.famousfootwear.com.au/contact-us.aspx or email customercare@famousfootwear.com.au

As our Distribution Centre is located on the Gold Coast, Queensland please allow a few extra days for delivery to Western Australia and Tasmania.

Each transaction is eligible for postage to one address. An additional payment will be required for items to be shipped to a secondary address or if the address entered at checkout by the customer is incorrect. In the case of orders being returned to sender, the customer will be required to pay an extra $9.95 for their parcel to be resent out. This scenario applies for multiple return to sender situations including but not limted to:

1. Address being entered incorrectly at checkout - e.g., wrong unit/street number/post code

2. Incomplete address information - e.g., missing unit/street number/post code

3. Parcel left longer than 10 days for collection at Post Office

Please contact our online customer service team to process the additional payment on  (07) 5563 3055 (9-5.30 Mon - Thurs, 9-4 Fri AEST - Phones unattended on weekends and Public Holidays) or email customercare@famousfootwear.com.au

Australia Standard Delivery

Delivery charges are AUD$9.95 regardless of quantity and any order over AUD$69 receives FREE SHIPPING anywhere in Australia.

Please allow 1-6 business days for standard delivery to metropolitan areas (or 3-10 working days for rural areas, Western Australia and Tasmania).

Tracking your order

Once your order has been dispatched you will receive an email containing a tracking number which you can use to track the arrival of your parcel with Australia Post.

A signature is required upon delivery of all parcels, however if you aren't home at the time of delivery and a secure place for your parcel is available then your parcel will be left. If the delivery driver cannot locate a safe place for your parcel on the premises then you will be left a card to advise of the attempted delivery, and your parcel will be taken to your local Post Office awaiting your collection. This is an Australia Post service applied to all parcels delivered after 2 April 2017. 

     

New Zealand Delivery

Delivery charges are AUD$20.00 for one pair of shoes and AUD$5.00 for each additional pair purchased.


Please allow 2-4 business days for delivery to New Zealand metropolitan areas (excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control)

Tracking your order

Once your order has been dispatched you will receive an email containing a tracking number which you can use to track the arrival of your parcel with Australia Post.

A signature will be required upon delivery of your parcel. Parcels cannot be left unattended due to security concerns and protection against lost/theft etc. If you are not home at the time of delivery, the courier service should leave a card to advise of the attempted delivery, and your parcel will be taken to your local post office where you can arrange collection or organize a re-delivery.

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