Shipping Policy
Standard Policy
After placing your order online, you will receive an email confirmation from Famous Footwear containing your order details. An order confirmation will be sent to the email address provided within a few minutes of completing the checkout process.
As we work hard to dispatch your order in a swift time frame, most orders will be dispatched within 48 (business) hours of placing the order, however due to certain circumstances, some orders may take up to 4 working days for your order to be dispatched from our distribution centre.
Once your order is processed and shipped with Australia Post, you will receive a tracking number via email. You can track your order by entering your tracking number via https://auspost.com.au/mypost/track/. Please allow a few hours for your tracking number to be registered in the Australia Post tracking system.
Tracking emails will be sent to the same email address entered at checkout. Please ensure to check junk and spam folders for correspondence from us before contacting customer care. If you have not received any correspondence from us after placing an order, this may be due to an email address being entered incorrectly at checkout, please contact us via this link: https://www.famousfootwear.com.au/pages/contact-us or email customercare@famousfootwear.com.au.
As our Distribution Centre is located on the Gold Coast, Queensland please allow a few extra days for delivery to Western Australia and Tasmania.
Each transaction is eligible for postage to one address. An additional payment will be required for items to be shipped to a secondary address or if the address entered at checkout by the customer is incorrect. In the case of orders being returned to sender, the customer will be required to pay an extra $12.95 for their parcel to be resent out. This scenario applies for multiple return to sender situations including but not limited to:
1. Address being entered incorrectly at checkout - e.g, wrong unit/street number/post code
2. Incomplete address information - e.g, missing unit/street number/post code/business name not included
3. Parcel left longer than 10 days for collection at Post Office
Please email customercare@famousfootwear.com.au our online customer service team with your phone number and you will be contacted to process the additional payment as soon as possible.
Head office hours are: Monday - Friday 10:00 am - 4:00pm (AEST)
Australian Domestic Delivery
| eParcel Parcel Post | $12.95 | |
Delivery charges are AUD$12.95 regardless of quantity.
Please allow 1-6 business days for standard delivery to metropolitan areas (or 3-10 working days for rural areas, Western Australia and Tasmania).
We can't guarantee how fast Australia Post delivers. The best place to check on delivery times is https://auspost.com.au/service-updates/domestic-delivery-times
Tracking your order
Once your order has been dispatched you will receive an email containing a tracking number which you can use to track the arrival of your parcel with Australia Post.
A signature is required upon delivery of all parcels, however if you aren't home at the time of delivery and a secure place for your parcel is available then your parcel will be left. If the delivery driver cannot locate a safe place for your parcel on the premises then you will be left a card to advise of the attempted delivery, and your parcel will be taken to your local Post Office awaiting your collection. This is an Australia Post service applied to all parcels delivered after 2 April 2017.