Returns & Refunds Policy

Online Returns

 

If for any reason you are not completely satisfied with your purchase from our online store, Famous Footwear items can be refunded within 30 days of purchase. 

 

 

Return to Store

Visit any Famous Footwear store with your shoes and invoice to return your online purchase. Find your nearest store here.

 

 

Return by Post

Can’t visit a store? Start your return online here.

You'll need your:

  • 6-digit order number (e.g from order # W30103418, use 103418)

  • Email, phone, or postcode used for the order

Follow the steps in the return portal. Once completed, you will receive emailed instructions. Please note a return can only be lodged once per style/order.

 

Requirements for Refund:

  • Items must be unworn and in original condition

  • Include the original box and packaging

Items not meeting these conditions will not be refunded. If you'd like them returned to you, postage will be at your expense.

Refunds are processed via your original payment method within 3–10 business days of Famous Footwear receiving your return. 

Your postage charges on the return parcel are not refundable.

 

We recommend returning items via Australia Post with pre-paid postage. To protect your parcel, we advise using tracking and insurance, as Famous Footwear is not responsible for lost or damaged returns.

 

Promotional Returns

 

If your item was part of a promotion (e.g. Buy X Get Y% Off):

  • Full refund is only available if the entire order is returned

  • Partial returns are refunded at the discounted value

 

In-Store Purchases Returned by Post

 

If you purchased in-store but can’t return to a store:

  1. Email us at customercare@famousfootwear.com.au with:

    • A photo of the receipt

    • Photos of the shoes and the original box

  2. Pack your return in the original box inside a satchel.

  3. Include your name, phone number, and email inside the parcel.

  4. Send it to:

Online Returns Team
Famous Footwear
12 Mercantile Court
Molendinar, 4214
QLD, Australia

 

       5. Ship via Australia Post (at your cost) and keep tracking info.

       6. We’ll contact you to process the refund.


 

Returns Made In Store

We accept returns for refund or store credit if:

  • Returned within 30 days

  • Item is unworn and in resalable condition

  • Proof of purchase is provided

Change-of-mind refunds: Available within 30 days only.
Refunds are issued via the original payment method.

 


Faulty or Incorrect Items

If you believe your item is faulty or incorrect:

If assessed as faulty, you’ll be offered a full refund, partial refund, replacement, or credit note.

Note: Wear and tear or damage from misuse is not considered a fault.


    Instant Refunds (Optional)

     

    Use our RefundID service for instant refunds and to generate a return label.
    Simply enter your order details to begin here. 

    Powered by


    Cancelling or Amending Orders

     

    To amend your order, contact us ASAP at customercare@famousfootwear.com.au.

    As we work hard to get your order out to you quickly, your items are dispatched swiftly and, in most cases, we are unable to make amendments or cancellations.

    If your order has already shipped, you may return it at your expense for a refund (minus shipping fees).

     

     

    Unclaimed Deliveries & Restocking Fee

    If a parcel is returned to us and we don't hear back from you within 30 days, we’ll refund the order minus a $12.95 restocking fee.

    This covers:

    • Outbound & return shipping

    • Repackaging costs

    • Admin processing