Returns & Refunds Policy
RETURNING YOUR ONLINE PURCHASE
Download Online Returns form here: RETURNS FORM
If for any reason you are not completely satisfied with your purchase from our online store, Famous Footwear will gladly refund or exchange your purchase.
In order for goods to be refunded or exchanged:
- Shoes must be unworn
- Shoes must be in their original condition*
- Shoes must be returned in their original box and packaging
- All returns and exchanges must be accompanied with the original receipt
It is imperative that you enclose a completed returns form within your parcel so that our returns team can action your return requirements without delay RETURNS FORM (If you are unable to print the form please replicate a hand written hard copy version).
*Items returned that are not in original condition will not be eligible for an exchange or refund. The customer will be required to pay for postage costs to have the items returned to them.
If you are requiring to make return of your online order for any reason, you can do so at one of our Famous Footwear store locations Shoe Stores Australia - In All Major Cities | Famous Footwear or post back to:
Famous Footwear
Attn: Online Returns Team
12 Mercantile Court
Molendinar, QLD 4214
Australia
Return postage costs are the customer’s expense & all postage fees are non-refundable.
How to return (Online orders only)
- Ensure your items are in their original condition, clean and with tags attached.
- Fill out returns form and put in post bag.
- Purchase a return slip here: https://return.auspost.com.au/FAMOUS_FOOTWEAR
- Drop at your local Australia Post office.
- Refund will be issued when shoes have been received.
Alternatively For An Instant Refund
Refunds
Items may be returned for a refund within 30 days of date shown on purchase invoice.
Refunds are always processed using the original method of payment at the time of purchase and will be processed within 1-10 business days of our online returns team receiving the goods. Processing times may be longer in seasonal periods.
Unfortunately, your postage charges on the return parcel will not be refunded.
Exchanges
Items may be returned for an exchange within 90 days of date shown on purchase invoice.
Get your returns label from here: https://return.auspost.com.au/FAMOUS_FOOTWEAR
If for any reason you are not completely satisfied with your purchase from our online store, Famous Footwear will gladly refund or exchange your purchase.
In order for goods to be refunded or exchanged:
- Shoes must be unworn
- Shoes must be in their original condition*
- Shoes must be returned in their original box and packaging
- All returns and exchanges must be accompanied with the original receipt
It is imperative that you enclose a completed returns form within your parcel so that our returns team can action your return requirements without delay RETURNS FORM (If you are unable to print the form please replicate a hand written hard copy version).
*Items returned that are not in original condition will not be eligible for an exchange or refund. The customer will be required to pay for postage costs to have the items returned to them.
If you are requiring to make return of your online order for any reason, you can do so at one of our Famous Footwear store locations Shoe Stores Australia - In All Major Cities | Famous Footwear or post back to:
Famous Footwear
Attn: Online Returns Team
12 Mercantile Court
Molendinar, QLD 4214
Australia
Return postage costs are the customer’s expense & all postage fees are non-refundable.
Note: Unfortunately, your postage charges on the return for an exchange are not refundable. If you are returning an item for an exchange, Famous Footwear will cover the transit costs of your first exchange dispatched and sent back to you (one exchange per receipt). Any further dispatches will be charged at the standard delivery rate (AUD $9.95).
We recommend that you return the product via Australia Post and that you pre-pay all postage. You assume any risk of loss, theft or damaged goods during transit and we therefore advise you take out shipment registration and insurance with your postal carrier. Famous Footwear will not be responsible for parcels lost or damaged in
Cancelling/amending an order
As we work hard to get your order out to you quickly, your items are dispatched swiftly and, in most cases, we are unable to make amendments or cancellations.
Please email: customercare@famousfootwear.com.au immediately after placing your order, if your items have not been dispatched, we can attempt to make amendments or cancellations (this option is not available outside of business hours). If you still require a refund after goods have been dispatched, you can email us and send back your order at your own expense and we will refund you less the shipping fee.
Head office hours are: Monday - Friday 10:00 am - 4:00 pm (AEST)
Download Online Returns form here: RETURNS FORM
Faulty Items
Returns will be accepted for any products believed to have a manufacturing fault and returned to the point of purchase (in store or online) along with proof of purchase within a reasonable time frame. Pending in-store or online assessment, customers will be provided with a full refund, partial refund, replacement item or credit note. Items will not be deemed faulty if it is concluded that the damage is due to general wear and tear.
Note any shoes deemed faulty will need to be destroyed by cutting the shoe uppers.
Returns Made In Store
We are glad to exchange or offer store credit for full purchase value where goods are:
- In a re-sellable condition (unworn)
- Returned within 90 days of purchase
- Proof of purchase is provided
A refund for change of mind will only be given within 30 days of the initial purchase and where a receipt is provided. Items must be completely unworn and re-sellable at their full value. No refunds will be given if items have been worn, if more than 30 days has passed, or on exchanges, credit notes and gift vouchers. Refunds will only be given out in the same form as the initial transaction (cash transactions will be refunded for cash, card payments refunded back onto the same card etc).
Where goods are deemed to have a manufacturing fault, are wrongly described or are different from a sample shown, you may choose between an exchange, store credit note or a refund (receipt must be produced for refund).
A manufacturing fault does not include wear and tear, damage caused by the customer, incorrect sizing/fitting/discomfort or any problems associated with decorative features (beading/jewels/embellishments) on an item.
Where customers do not agree with the in store decision, we reserve the right to hold the item for 10 working days for further assessment.
Unclaimed Deliveries Restocking Fee
For unclaimed deliveries returned to us we reserve the right to cancel and refund you if you do not respond to our contact requests over 2 weeks. We will try to get updated instructions from you as to what you want - redelivery or cancelation. If we don’t hear back from you we will refund your order minus a restocking fee of $14.95 to cover 1. the cost of the the initial outbound delivery, 2. the cost of the inbound return delivery, 3. any new packaging required to make the item sellable plus 4. our teams time and effort.
This policy is made in accordance with the guidelines set out by consumer affairs.
All feedback can be forwarded in writing to:
Retail Operations Manager
PO BOX 4458 Ashmore Plaza QLD 4214
or emailed to: customercare@famousfootwear.com.au
Please click the link to download an Online Returns form: RETURNS FORM