Returns
Items may be returned within 30 days from date on the sales invoice for a refund or 90 days for an exchange considering the items are returned in an unworn, original condition with their invoice and a returns form. Full details here.
Standard Delivery within Australia
Delivery charges are AUD$9.95 regardless of quantity and any order over AUD$69 receives FREE SHIPPING anywhere in Australia.
Please allow 1-6 working days for standard delivery to metropolitan areas (or 3-10 working days for rural areas).
Please note: Australia Post may experience extended delays of 5 business days or more due to the ongoing effects of COVID19. Please note estimated delivery dates can not be guaranteed and to allow additional days for transit.
New Zealand Delivery
Delivery charges are AUD$25.00 for one pair of shoes and AUD$5.00 for each additional pair purchased.
Please allow 2-4 business days for delivery to New Zealand metropolitan areas (excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control)
Shipping Policy
After ordering online, you will receive an email confirmation from Famous Footwear containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.
Delivery is only available within Australia and New Zealand. For more information visit our Shipping Policy page
Once your order is processed and shipped with Australia Post eParcel, we will send you a tracking number via email and you can track your order via http://www.auspost.com.au/track. Please allow a few hours for your parcel consignment note number to be registered in the Australia Post tracking system.
Please allow up to 4 working days for parcel to be dispatched.
As our Distribution Centre is located on the Gold Coast Queensland please allow a few extra days for delivery to Western Australia and Tasmania.