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secure payment

When shopping online with Famous Footwear you can choose from two payment methods. For all credit card transactions we use a secure gateway Nab Transact or you can choose to pay with PayPal.


Nab Transact

Famous Footwear uses the Nab Transact Payment Gateway for its online credit card transactions. Nab Transact processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Nab Transact gateway are secured payments.

  • Your complete credit card number cannot be viewed by Famous Footwear or any outside party.
  • Security - uses NAB supplied 128 Bit SSL Certificate and a fingerprint is generated as an encypted record of the amount to be paid.
  • Compliance - card details are not saved to ensure simple compliance with Payment Card Industry Data Security Standards
  • NAB Transact at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Famous Footwear
  • 3-D Secure helps make internet based card payments safer by using an online connection between cardholders and thier bank (the card issuer) at the time of purchase. Cardholders need to authenticate their identity as part of the payment transaction protecting you both from fraudulent transactions. (only available to customers signed up with 3-D Secure).

For more information about NAB Transact and online credit card payments, please visit www.nab.com.au.

For more information on our Privacy Policy click here: /privacy-policy.aspx

PayPal

PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, we've learned a thing or two about keeping your information safer. Whether you're buying, selling, or transferring money, you get an extra layer of security when you use PayPal. That's because all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on our servers. So you don't need to share your financial information with the person receiving or sending the money and expose your details online or in public. 

For more information on PayPal go to: https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

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Shiping and delivery

Standard Delivery

Delivery charges are AUD$9.95 regardless of quantity and any order over AUD$69 receives FREE SHIPPING anywhere in Australia.
Please allow 1-6 working days for standard delivery to metropolitan areas (or 3-10 working days for rural areas).

Shipping Policy

After ordering online, you will receive an email confirmation from Famous Footwear containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

Delivery is only available within Australia, and a signature is required upon delivery of all parcels.

Parcels cannot be left unattended due to security concerns and protection against lost/theft etc. If you are not home at the time of delivery, Australia Post should leave a calling card to advise of the attempted delivery, and your parcel will be taken to your local Post Office awaiting your collection.

Once your order is processed and shipped with Australia Post eParcel, we will send you a tracking number via email and you can track your order via http://www.auspost.com.au/track. Please allow a few hours for your parcel consignment note number to be registered in the Australia Post tracking system.

 Please allow up to 4 working days for parcel to be dispatched.

As our Distribution Centre is located on the Gold Coast Queensland please allow a few extra days for delivery to Western Australia and Tasmania.

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gift vouchers

You can use your eVoucher when you shop online at Famous Footwear.
eVouchers cannot be accepted in our physical stores.

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returns and refunds

If for any reason you are not completely satisfied with your purchase, Famous Footwear will gladly refund or exchange your purchase. In order for goods to be refunded or exchanged:

  • Shoes must be unworn
  • Shoes must be in their original condition*
  • Shoes must be returned in their original box and packaging
  • All returns and exchanges must be accompanied with the original receipt within 30 days of date shown on invoice
  • All returns and exchanges must be accompanied with a completed returns form. (see below for downloadable PDF)

* Items returned that are not in original condition will not be eligible for exchange or refund. The customer will be required to pay for postage costs to have the items returned to them.

Customers requiring an exchange or refund may return goods to any Famous Footwear retail outlet or can be posted back to:


FamousFootwear.com.au
Attention: Online Returns Team
8 Mercantile Crt,
Molendinar, QLD 4214
Australia
 

If you have paid using PayPal on the Famous Footwear website, you can only return your purchase with the receipt to the Famous Footwear online returns team (above).

Refunds are always processed using the original method of payment at the time of purchase within 1-5 working days of receiving the good/s at our Head Office.

Postage is non refundable.

Exchange
If you are wishing to exchange your purchase for another size, style or colour please send an email to online@famousfootwear.com.au letting us know your order number and which item(s) you require so that we can check availability and if available place them on hold for you. Once we confirm your requested exchange (style/size/colour) has been put on hold for you, you can then package your return making sure to include your receipt and post them to our Online Returns Team at the address listed above. All items will be held for 10 days. If your return parcel, receipt and form have not been received by then the item(s) will be placed back on the shelf.

Note: Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. The same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel (one free return parcel per receipt). All other returns/reorders will be charged the standard delivery rate (AUD 9.95).

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit and we therefore advise you take out shipment registration and insurance with your postal carrier. Famous Footwear will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Cancelling/amending an order:
As we work hard to get your order out to you quickly, your items are dispatched swiftly and in most cases we are unable to make amendments or cancellations. However if you call (07) 5563 3055 (9-5.30 Mon - Thurs, 9-4 Fri - Phones unattended on weekends and Public Holidays) or email online@famousfootwear.com.au immediately after placing your order, if your items have not been dispatched we can attempt to make amendments or cancellations (this option is unavailable out of business hours). If you still require a refund after goods have been dispatched, you can email us and send back your order at your own expense and we will refund you less the shipping fee.

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