Shipping Policy

Delivery is only available within Australia and New Zealand

Australia Standard Delivery

Delivery charges are AUD$9.95 regardless of quantity and any order over AUD$69 receives FREE SHIPPING anywhere in Australia.

Please allow 1-6 business days for standard delivery to metropolitan areas (or 3-10 working days for rural areas).

Tracking your order

Once your order has been dispatched you will receive an email containing a tracking number which you can use to track the arrival of your parcel with Australia Post.

A signature is required upon delivery of all parcels, however if you aren't home at the time of delivery and a secure place for your parcel is available then your parcel will be left. If the delivery driver cannot locate a safe place for your parcel on the premisis then you will be left a card to advise of the attempted delivery, and your parcel will be taken to your local Post Office awaiting your collection. This is an Australia Post service applied to all parcels delivered after 2 April 2017. 

New Zealand Delivery

Delivery charges are AUD$15.00 for one pair of shoes and AUD$5.00 for each additional pair purchased.

Please allow 2-4 business days for delivery to New Zealand metropolitan areas (excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control)

Tracking your order

Once your order has been dispatched you will receive an email containing a tracking number which you can use to track the arrival of your parcel with Australia Post.

A signature will be required upon delivery of your parcel. Parcels cannot be left unattended due to security concerns and protection against lost/theft etc. If you are not home at the time of delivery, the courier service should leave a card to advise of the attempted delivery, and your parcel will be taken to your local post office where you can arrange collection or organize a re-delivery.

Shipping Policy

After ordering online, you will receive an email confirmation from Famous Footwear containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

Each transaction is eligible for postage to one address. An additional payment will be required for items to be shipped to a secondary address, please contact our online customer service team to process the additional payment on  (07) 5563 3055 (9-5.30 Mon - Thurs, 9-4 Fri AEST - Phones unattended on weekends and Public Holidays) or email online@famousfootwear.com.au. Alternatively the customer can opt to place separate orders, one for each address.

Once your order is processed and shipped with Australia Post eParcel, we will send you a tracking number via email and you can track your order via http://www.auspost.com.au/track. Please allow a few hours for your parcel consignment note number to be registered in the Australia Post tracking system.

Please allow up to 4 working days for parcel to be dispatched.

As our Distribution Centre is located on the Gold Coast Queensland please allow a few extra days for delivery to Western Australia and Tasmania.

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