Returns and Refund Policy
If for any reason you are not completely satisfied with your purchase from our online store, Famous Footwear will gladly refund or exchange your purchase. In order for goods to be refunded or exchanged:
- Shoes must be unworn
- Shoes must be in their original condition*
- Shoes must be returned in their original box and packaging
- All returns and exchanges must be accompanied with the original receipt within 30 days of date shown on invoice (online purchases only - in store policies may differ)
- All returns and exchanges must be accompanied with a completed returns form. (see below for downloadable PDF)
* Items returned that are not in original condition will not be eligible for exchange or refund. The customer will be required to pay for postage costs to have the items returned to them.
Customers requiring an exchange or refund may return goods to any Famous Footwear retail outlet or can be posted back to:
Attention: Online Returns Team
8 Mercantile Crt,
Molendinar, QLD 4214
If you have paid using PayPal on the Famous Footwear website, you can only return your purchase with the receipt to the Famous Footwear online returns team (above).
Refunds are always processed using the original method of payment at the time of purchase within 1-5 working days of our online returns team receiving the good/s.
Postage is non refundable.
If you are wishing to exchange your purchase for another size, style or colour please send an email to email@example.com letting us know your order number and which item(s) you require so that we can check availability and if available place them on hold for you. Once we confirm your requested exchange (style/size/colour) has been put on hold for you, you can then package your return making sure to include your receipt and post them to our Online Returns Team at the address listed above. All items will be held for 10 days. If your return parcel, receipt and form have not been received by then the item(s) will be placed back on the shelf.
Note: Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. The same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel (one free return parcel per receipt). All other returns/reorders will be charged the standard delivery rate (AUD 9.95).
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit and we therefore advise you take out shipment registration and insurance with your postal carrier. Famous Footwear will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Cancelling/amending an order:
As we work hard to get your order out to you quickly, your items are dispatched swiftly and in most cases we are unable to make amendments or cancellations. However if you call (07) 5563 3055 (9-5.30 Mon - Thurs, 9-4 Fri AEST - Phones unattended on weekends and Public Holidays) or email firstname.lastname@example.org immediately after placing your order, if your items have not been dispatched we can attempt to make amendments or cancellations (this option is unavailable out of business hours). If you still require a refund after goods have been dispatched, you can email us and send back your order at your own expense and we will refund you less the shipping fee.
Please click the link below for a downloadable version of our Returns Form: